Professional Summary

As Director of Technical Services, I am responsible for overseeing all IT and technology aspects for the Saunders College at RIT. This includes managing the Technical Support staff, working with the Dean’s office to provide strategic plans and budgets, developing and revising IT policies and procedures, maintaining end user and server infrastructures, application development, and more.

We implement several ITIL practices to allow for continual process improvement. Some of these practices include change management, incident management, service operations, and deployment management.

Our primary focus is to provide high level technology support to our stakeholders. This includes, but not limited to, faculty, staff, students, alumni, and perspective students. Our mission is to ensure that our stockholders have the resources they need.

We work with our stakeholders to research new technologies to see what advances and/or changes can be made to continually improve their experience with the technologies we provide.

I also serve as an Adjunct Professor within the MIS, Marketing & Digital Business department for the Saunders College at RIT. I bring my experiences in as the Director of Technical Services to the classroom to share with students how the material they learn in the classroom applies to the real world.

With a focus on teaching programming, I show students how writing code is only a small portion of how to develop software. A proper needs assessment and an arcuate scope of work are critical to the development of a successful software solution. I’m able to show how my experiences of both successes and failures can be attributed to those initial steps as well as to the continued communication with the stakeholders.

Professional Background

Rochester Institute of Technology

Positions

• Director of Technical Services: September 2012 to Present
• Adjunct Professor: December 2002 to Present
• Systems Administrator: July 1999 to September 2012
• Systems Administrator Assistant: March 1998 to July 1999

Responsibilities

• Oversee all IT asspects of Saunders College
• Manage Technical Services staff
• Work with Dean’s Office to provide strategic plan and budgets
• Developing IT policies and procedures
• Maintain end user and server infrastructures
• Work with other university IT departments
• Research new technologies
• Work with vendors
• Ensure technology needs of faculty, staff and students are met

Key accomplishments

• Provide high quality end user support
• Maintain high availability of server infrastructure
• Develop improved workflow processes to increase efficiencies
• Construction of the Business Analytics Lab and Active Learning Classrooms
• Saunders College Difference Maker Award

Peerless Winsmith, Inc.

Position

• Software Engineer: July 1997 to August 1997

Responsibilities

• Developed Gear Graphics 3.0 and new website
• Assisted in laying the groundwork for a new internal network

Ridder Technology

Position

• Computer Technician: June 1995 to August 1997

Responsibilities

• Developed a program for controlling a 4-axis cutting tool
• Assembled computers and provided technical support for clients

SUNY of Technology at Alfred State

Positions

• HelpDesk Technician: January 1997 to May 1997
• Computer Lab Proctor: June 1995 to August 1997

Responsibilities

• Provided technical support to all end users of the institute
• Assisted students with usage of the lab computers

Education

Rochester Institute of Technology

MS in Information Technology: August 2004
BS in Information Technology: March 2000

SUNY of Technology at Alfred State

AS in Computer Science: May 1997

Certificates and Awards

• Saunders College Difference Maker Award: May 2016
• Nominated for the Saunders College Staff Difference Maker Award: May 2015
• Nominated for the Eisenhart Outstanding Teaching Award: May 2012
• Certificate of Recognition: May 2012
• Certificate of Recognition: May 2011
• Certificate of Recognition: April 2011
• ITIL v3 Foundation Certification: September 2010
• Certificate of Recognition: April 2010
• Certificate of Recognition: December 2009
• Certificate of Recognition: May 2009
• Certificate of Recognition: February 2009
• Nominated for the Eisenhart Outstanding Teaching Award: November 2007
• Nominated for RIT Staff Excellence Award: June 2007
• Certificate of Recognition for Service Above and Beyond: October 2005
• Nominated for RIT Staff Excellence Award: June 2002
• Certificate of Appreciation for Outstanding Contribution: April 2002
• Certificate of Appreciation for Excellent Customer Service: June 2000

Technical Proficiencies

• C#
• CodeIgniter
• Git
• Ivanti Endpoint Manager
• Microsoft Active Directory
• Microsoft SQL Server
• Microsoft Windows
• MySQL / MariaDB
• PHP
• Python
• RedHat
• Ubuntu
• VMware ESXi